HomeLoanRates.com.au (“we”, “us”, or “our”) is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website.
1. What Personal Information We Collect
We may collect the following types of personal information:
- Name
- Email address
- Phone number
- Information you submit through forms or enquiries
- General location information (such as state or postcode)
- Website usage data (such as pages visited and interactions)
We do not collect sensitive information unless required by law or with your explicit consent.
2. How We Collect Personal Information
We collect personal information in the following ways:
- When you submit a form or enquiry on our website
- When you contact us directly
- Through cookies and similar technologies
- Through analytics and performance tools
You may browse parts of our website anonymously.
3. How We Use Your Information
We use your personal information to:
- Respond to enquiries and requests
- Provide information about home loan rates and related content
- Improve our website, services, and user experience
- Communicate with you where you have requested contact
- Comply with legal and regulatory obligations
We do not sell your personal information.
4. Disclosure of Personal Information
We may disclose your personal information to:
- Service providers who assist with website hosting, analytics, or communications
- Professional advisers such as legal or compliance consultants
- Regulators or authorities where required by law
If we share information with third parties, we take reasonable steps to ensure it is handled securely and in accordance with Australian privacy laws.
5. Third-Party Services and Links
Our website may contain links to third-party websites, tools, or services. We are not responsible for the privacy practices of those third parties.
We encourage you to review their privacy policies before providing any personal information.
6. Cookies and Analytics
We use cookies and similar technologies to:
- Understand how users interact with our website
- Improve performance and usability
- Measure traffic and usage patterns
You can control cookies through your browser settings. Disabling cookies may affect website functionality.
7. Storage and Security of Information
We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure.
Personal information is stored securely and only accessed by authorised personnel or service providers.
8. Access and Correction
You have the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate or outdated information
To make a request, please contact us using the details below. We will respond within a reasonable time.
9. Overseas Disclosure
We may use service providers or technology platforms that store data outside Australia. Where this occurs, we take reasonable steps to ensure overseas recipients handle personal information in a manner consistent with Australian privacy laws.
10. Complaints
If you believe we have breached your privacy rights, you may contact us with details of your complaint. We will investigate and respond promptly.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
11. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will take effect once published on this website.
12. Contact Us
For questions, access requests, or privacy concerns, contact us at:
Email: contact@homeloanrates.com.au
Website: HomeLoanRates.com.au